Customers
Customers Home
Payment Center
Account Details
Dealers
Dealer Home
Our Network
Auto Financing Program
Funding Support
Dealer Management
About
Contact
Log In
FAQs
Frequently Asked Questions:
We're Here to Help
Got questions? We've got answers! Learn about some of the most commonly asked questions below.
Customer FAQs
When will my loan be funded?
Your loan will be funded once all required documents are received and processed. The funding process typically takes 24-48 hours.
Who do I contact for questions once my loan is funded?
Please contact our customer service department. Their contact details are in your welcome packet.
I paid off the loan, when will I receive the title?
The title will be released 10 business days after payoff.
What if I no longer want the vehicle after signing the contract?
Contact your dealer right away. Cancellation is subject to your purchase agreement and state laws.
Dealer FAQs
How long does funding take?
We aim to fund within 24-48 hours once all documents are complete. Missing paperwork may cause delays.
I paid off the loan, when will I receive the title?
The title will be released 10 business days after payoff.
How long does it take to get our funds?
ACH processing usually takes 2-3 business days. For any concerns about missing funds, contact your Territory Manager.
Can you process unwinds or contract corrections?
Yes, we can. Contact your Territory Manager to get started.
